We know how important live events are to each and every one of you and we thank you for your patience as we continue to work through these unprecedented times together.
We’ve created the Ticket Refund Plan so that you have refund options if an event you have tickets to is cancelled or rescheduled.
For everyone missing concerts as much as we are, just know we will be here ready to start the show when we can all experience the magic of live music together again.
Cancelled Shows
Ticket holders will automatically receive a refund for cancelled events. Alternatively, you will have 30 days to opt in to receiving a 150% credit (see details below) to use towards buying future tickets at the Wellmont Theater.
Rescheduled Shows
Tickets will automatically be valid for the new date unless you opt for a refund during the 30 day refund window. The window to select your refund option will open once the new date is announced or if 60 days has passed since a show was postponed with the new date to be determined. Please note that unless the event is canceled at a later date, this will be the only 30 day window in which you may receive a refund. There will not be another refund window once the new date is set.
Credit Opt-in
If you purchased tickets online to a show at the Wellmont Theater that gets cancelled or postponed, you can choose to receive a 150% credit of your total purchase price (including fees). So if you spent $200 on tickets, you will receive $300 in credit! All ticket holders will receive emails with their options beginning May 1. This offer is not valid for special events or third party rentals.
If you receive an email that your event has been cancelled or given a new rescheduled date, you will have 30 days to choose which option is best for you.
Refund options will be shared directly with ticket holders via email if a show has been cancelled or new dates for a rescheduled show have been given. Those who had tickets to a rescheduled show (with a new date announced) in March or April will receive an email directly with their specific options starting May 1st and will have 30 days to make a selection.
Please know we are working hard to reschedule events to bring your favorite artist(s) to the Wellmont Theater. If your show is rescheduled, you will be able to select your refund option once the new date is announced and you are notified via email. If a new date is not announced within 60 days after the original show date, we will open the refund window at that point. Please continue to check our website for updates and note that any changes in event schedules are being communicated directly to ticket holders via email (or by phone for box office purchasers) as new details are made available.
Refund options are only available for cancelled shows or if your show has been rescheduled to a new date that you can no longer attend. If you have any questions about the status of your event, please continue to check our website and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.
First, be sure your show has officially been cancelled or rescheduled with a new date by checking our website. If it is listed as cancelled or rescheduled with a new date on the site and you did not receive an email, please reach out to your point of purchase.
You will need to reach out to your original point of purchase for your ticket options.
Yes, if you purchased a Platinum ticket or VIP package for a show, you are able to take advantage of the 150% credit or request a full refund.
You should expect to receive your refund in as soon as 30 days.
If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer.
For postponed shows with a rescheduled date, refunds can be requested during the 30-day window. Please send an email to [email protected] with order information including confirmation number and your full name. The 150% credit program is not available for purchases made through the Wellmont Theater box office.
